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Frequently Asked Questions If you can´t find the answer to your question here, please contact us at (506) 2217-1000 so one of our Dream Advisors may assist you.
Warranty
Shopping
Repairs

Only the spring unit

What does it cover?

For a spring to perforate fabric, the product must be exposed for over 6 months. If the client does not report this we cannot be held responsible.

Why doesn't it cover damage the fabric or paddings may suffer from the springs?

Our warranty goes from 1 year up to 25, depending on the model. It is a NON PRO RATED warranty on the spring unit.

The label on the mattress says the model and its warranty

Warranty

How do i know my mattress' warranty?

Just call us! You dont even need the receipt

What if I must use my mattress' warranty?

They have a one year warranty

What's the warranty on the somier?

Not rotating the mattress if indicated, spilling liquids on it, placing it on irregular surfaces, jumping on it, bending it.

Given that the fabric is exposed and in constant contact with external agents.

What can void the warranty?

Why doesn't the fabric have a warranty?

In any of our 7 Sleeping Centers or over 1500 distributers

Where can I buy a Jirón mattress?

No. The price will be the same at our Sleeping Centers

Is it cheaper to buy at the factory?

Everything you must know about buying a mattress

Sí. Colchonería Jirón, Yes, it can be made.

Shopping

If I need a special mattress, can it be made?

Yes, we offer Tasa 0 with Credomatic, Credix, CITI and BCR for 3-6-12 months

Do you have financing options?

Yes. It can be set aside by paying in advance a percentage of the full price and the client is given 3 months to pay the rest.

Almost inmediately, depending on where it must be delivered to.

Can a mattress be set aside?

How long does it take to deliver a mattress?

Yes. In fact we are the only ones in Costa Rica to provide that service

If my mattress gets damaged, can i repair it?

Our technicians receive damaged mattressess from monday to tuesday between 8 and 10 am at our factory in San Sebastian, 125 m N from the catholic church

How do I take it to the factory?

We are the only ones with a full NON PRO RATED warranty on our spring units!

Call inmediately at 800-COLCHON (800-265-2466).

Repairs

What must i do if my mattress gets damaged?

If its covered by the warranty, nothing! If its not, then the technician will tell you how much it will cost.

How much will it cost?

No, you must only call 800-COLCHON (800-265-2466).

Must I go back to the store where I bought it to get it fixed?

Only a small fee will be charged for the technician's time

After the technician inspects the damage he will tell you how long it will take to repair.

How long does it take to repair a mattress?

What if I choose not to fix it?

Arriba
Phone Central: (506) 2217-1000 Attention hours: 8 am to 6 pm
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Colchone s Jirón "Quality beyond your dreams"